FAQ

Yes, a minimum of two guests is required for all flights and experiences, even if only one person will be flying. For solo travellers, we offer shared scenic flight options on our Hopper Flights and Atlantico Flights, which allow individuals to join existing bookings (subject to availability).

Children 7 or younger pay 50% when flying with 2 full-paying adults. Children 8 and older are charged as a full paying adult.

You will need to arrive 30-45mins minutes prior to flight departure, at our offices in the V&A Waterfront. We are situated at the Heliport in the V&A Waterfront.

With all our flights, we fly the route and not time. Our cruising speed is approx. 180 km/h and we do not "speed" or cut corners. All our pilots are trained to fly the same route and fly pass specific points of interest.

Our fleet currently consists of 7 different helicopters. If you are 1 – 3 people you will likely fly in a Robinson R44 helicopter offering great views. When you are 4 - 6 passengers you will fly in an Airbus H120, H130, Bell Longranger and H125, accommodating 1 - 2 in the front and 3 - 4 in the back.

All helicopters have weight limitations, for either seat or combined weight and it is very important for us to know the weights of all passengers in the case where you might believe that you will be on the heavy side. Below is a quick breakdown of the weight limitation for the different type of helicopters that you can use to see if you are within the limitations.

• Helicopters are also space limited and we might restrict luggage/parcels on board. Pilot's discretion is final.
• Maximum weight per seat in Robinson R44 is 120kg and/or an average of 90kg across the 3 seats or pilot's discretion.
• Maximum weight per seat in Bell 206 Long Ranger is 140kg and/or an average of 75kg Across the 6 seats or pilot's discretion.
• CTH reserves the right that guests could be charged an additional fee if CTH needs to upgrade guests to a bigger helicopter, due to weight limitations.
• Maximum Weight per seat in the Airbus H130, H120, H125, AS365 is 140kg and/or an average of 75kgs across the seats.

It is always best to call first before you come for your flight if the weather is not looking ideal. We will be able to make an accurate decision on the day if flights will proceed as per normal or if we will change routes or reschedule your flight. In the case where we cannot reschedule your flight and cannot fly you at all we will refund your money 100%.

Table Mountain is the very first thing you will see after take-off on any route and you will see it again on the return part before landing. No, we cannot land on Table Mountain and we do not fly over Table Mountain. Table Mountain is one of the 7 Wonders of the world and a National Park, we therefore cannot fly close to it, land on it or fly over it.

We can fly to Robben Island and fly you around the island (Robben Island Heli Tour). We do fly and land on Robben Island upon special request only, which will include a private Robben Island Tour.

The best way to pay is by making your booking online and paying by card through our online payment portal. This way your flight is secure you do not have to worry about cards not working on the day or carrying around a large amount of cash.

Remember to bring your camera and have a fresh set of batteries on hand with an extra memory card if you love taking pictures. Refreshments are available for purchase at the Front Desk.

If you are serious about taking pictures, wear dark clothes as these will reflect less of the windows. The temperature inside the helicopter is very similar to that on the outside. The temperature will only drop by 1-2°C the higher we go and a jacket is not always needed.

Not by helicopter, but we do offer a complimentary collection service within the CBD. Please email or call us on +27214189462 to arrange a collection. If you have any other questions please feel free to email us and we will gladly assist. Pick-ups are automatically scheduled 30 mins prior to the flight time, unless CTH has contacted guests to reschedule.

Scenic Flights:

• Free cancellation up to 24 hours before the scheduled flight date and time.
• 100% cancellation fee applies if canceled within 24 hours of the booked flight.

Experiences, Winelands, and Charter Flights:

• Free cancellation up to 48 hours before the scheduled flight.
• 50% cancellation fee applies if canceled within 48 hours but more than 24 hours before the flight.
• 100% cancellation fee applies if canceled within 24 hours of the booked flight.

This policy applies only to website sales and direct bookings. If you have booked through a third-party agency or trade agent, please refer to their cancellation policy.

Unfortunately you are unable to reserve seats as we need to do a weight and balance before the flight, which will determine where everyone sits.

If you do not book an exclusive flight, there is a big possibility that there will be other passengers flying with you.

Unfortunately we are unable to land on or fly over Table Mountain as it is a nature reserve.

Our rates are carefully reviewed and adjusted annually to reflect seasonal demand and ensure the highest level of service throughout the year. While sharp fluctuations in fuel costs may occasionally affect operational expenses, we make every effort to absorb these changes to maintain consistent pricing in line with industry standards. This approach allows us to continue offering a seamless, world-class experience without compromising on quality or comfort.

Please note that rates are subject to change. Annual rate adjustments take effect on the 1st of September each year.

We kindly request you to please have your ticket or booking confirmation available with you. If you booked online or through a 3rd-party website we kindly request all travellers to carry a valid ORIGINAL PASSPORT that matches the names of the travellers listed on the ticket. We can unfortunately not accept Drivers Licences or ID Cards as a valid form of Identification. No SOFT COPIES OR PHOTOS will be accepted.

For verification purposes, we kindly request that the physical credit card used for payment be presented at check-in, allowing us to confirm that the name on the card corresponds with the traveller's passport.